Refund & Cancellation Policy

Our fees are for skilled services (management, strategy, creative and optimization) — not for a guaranteed outcome — and are generally non-refundable once work has begun. Every engagement carries a minimum working commitment of 3 months. Ad spend is paid by you directly to the platforms and cannot be refunded by us. We do, however, offer clear cancellation mechanics and fair treatment in the specific situations described below.

• Before work begins (advance): if you cancel before we have started any work and no material time or resources have been committed, the 50% advance or first-month fee is fully refundable.
• After work has begun: management fees for the current billing period are earned and non-refundable once campaign setup, tracking wiring, strategy or creative work has started — because that work is delivered, even if you choose to stop campaigns.
• Minimum commitment: every engagement carries a minimum working commitment of 3 months. Early termination before the 3-month mark (other than for our material breach) leaves the fee for the remaining months of the minimum term payable.
• Notice periods: after the 3-month minimum, you may cancel with 30 days' notice; fees for the current month are refunded on a pro-rata basis for any unused full days beyond the notice period, and fees for the notice period itself remain payable.

The flat 10% performance fee is calculated on your actual combined monthly ad spend. Because it is tied to spend already incurred and reported, it is earned and non-refundable once calculated. If spend figures are later corrected by a platform (e.g. billing adjustment), we reconcile and adjust the next invoice accordingly.

Ad spend is paid by you directly to Google, Meta, LinkedIn or other platforms at cost. We never handle, hold or mark up media budget, and we cannot refund spend you have committed or the platforms have consumed. Refunds or credits of ad spend, when available, are issued by the platforms under their own policies and timelines — not by us. We will, however, assist you in claiming any platform credit you are eligible for.

• GST is charged at 18% on our fees (platform fee and performance fee) as required under Indian GST law (our GSTIN: 37BAYPK4274M1ZQ).
• Where an underlying fee is refunded (for example, advance refunded under Section 2), the corresponding GST is refunded too.
• GST on ad spend is governed by the platforms' own billing — we do not charge or refund GST on media budgets.

• Refund requests must be emailed to marketing@adzbe.com with the subject line "Refund Request" — a dated request so we can track it.
• Processing time: 7–10 business days after approval.
• Method: refunds are issued to the original payment method; where that is not possible, by bank transfer to an account you confirm in writing.
• Approval: we emit a credit note for GST adjustments, as required under GST rules, before processing.

• Send written notice per the 30-day cancellation term in our Terms.
• We confirm receipt in writing and stop new spend commitments on the notice date, hand over account access and deliverables, and issue your final invoice covering work to the notice date.
• Campaigns running in the notice period continue (unless you prefer to pause them) so your pipeline doesn't break mid-cycle.

If we terminate for your breach or payment default (per our Terms), unearned advance fees are refunded pro-rata for the unused portion, but fees already earned remain payable. No refund is due if termination results from your violation of law, platform policy or these Terms.

• Management fees for billing periods in which work was performed.
• Performance fees already calculated and invoiced.
• Ad spend committed or consumed on the platforms.
• Fees for deliverables transferred and accepted (e.g. completed landing pages, CRO sprints).

Any refund question? Write to marketing@adzbe.com or call +91 86180 08168. We respond within 48 hours — usually faster.