Refund policy

Refund Policy
Adzbe (KITROS INFOTECH)

1. Non-Refundable Services

• All setup fees, consultation fees, and paid retainers are non-refundable.

• Payments for completed work, campaigns, or delivered milestones are non-refundable.

2. Monthly/Recurring Services

• For services billed monthly or on a recurring basis, cancellation requests must be submitted in writing at least 30 days before the next billing cycle.

• No pro-rata refunds will be issued for unused portions of a monthly or annual service.

3. Advance Payments

• Any advance payments made towards advertising budgets (Google Ads, Meta Ads, etc.) are non-refundable once campaigns are launched, as these funds are paid directly to third-party advertising platforms.

4. Force Majeure

• Refunds will not be issued due to unforeseen circumstances beyond our control, including but not limited to platform policy changes or acts of nature.

5. Exceptional Circumstances

• If Adzbe fails to deliver services as agreed due to its own negligence, a partial refund or service credit may be offered at the discretion of the agency, following a thorough review.

6. Dispute Resolution

• Any refund requests must be submitted in writing with a detailed explanation within 7 days of the disputed service or invoice.

• All disputes are subject to internal review and resolution as outlined in our Terms & Conditions.

7. Cancellation

• Either party may cancel services with 30 days’ written notice.